crx app Terms & Conditions

General Terms

These Terms & Conditions ("Terms") govern the entire relationship between you, the registered player ("Player", "you", "your"), and crx app ("Platform", "we", "us", "our"). By accessing the crx app platform through any device — including desktop browsers, mobile browsers, and tablet devices — you acknowledge that you have read and unconditionally accepted all terms set out in this document, together with our Privacy Policy, Responsible Gaming Policy, and any specific terms attached to individual promotions or products.

crx app reserves the right to amend, update, or replace these Terms at any time without prior notice. Any such changes take effect immediately upon publication on the crx app website. It is your responsibility to review these Terms periodically. Continued use of the crx app platform following the publication of updated Terms constitutes your acceptance of the revised version.

These Terms are written in English and shall be interpreted in English. In the event of any conflict or ambiguity, the English version of these Terms shall prevail. These Terms apply to all services offered by crx app, including but not limited to sports betting, live casino games, slots, fishing games, and any promotional offers or bonus programmes.

crx app operates as an online entertainment platform providing betting and casino services to adult players in Bangladesh. The platform offers services to residents across all major regions of Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. crx app provides its services on an "as is" and "as available" basis and makes no warranties, express or implied, regarding the uninterrupted availability of the platform or its services.

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining Terms and shall not affect the validity or enforceability of the remaining provisions. The failure of crx app to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Account Registration

To access the full range of crx app services — including deposits, withdrawals, sports betting, and casino games — you must complete the registration process and create a verified crx app account. Registration is free of charge and available to eligible individuals as defined in the Age Restriction & Eligibility section below.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, valid email address, and mobile number registered with your chosen Bangladeshi payment method (bKash, Nagad, Rocket, or Upay). You are strictly prohibited from providing false, misleading, or fraudulent information at any stage of the registration or subsequent verification process. crx app reserves the right to request additional identity verification documents at any time.

One Account Policy: Each individual player may hold only one active crx app account. The operation of multiple accounts by a single individual — whether under the same or different personal details — is strictly prohibited. Where duplicate accounts are detected, crx app reserves the right to close all associated accounts, void any pending bets or bonuses, and withhold any balances pending fraud investigation.

Account Security: You are solely responsible for maintaining the confidentiality of your crx app Login credentials, including your username and password. You must not share your login details with any third party. crx app will never ask you to reveal your password via email, live chat, or any other communication channel. If you suspect that your account has been compromised, you must notify the crx app support team at [email protected] (plain text — not a clickable link) immediately and change your password without delay.

KYC Verification: crx app implements a Know Your Customer (KYC) verification process for all accounts. You may be required to submit one or more of the following documents: a valid national identity card (NID), passport, or driving licence; a recent utility bill or bank statement confirming your residential address; and proof of your registered payment method. crx app will process KYC documents within a reasonable timeframe and will notify you of the outcome via email. Withdrawals will not be processed until KYC verification is successfully completed.

• Accurate Information: All details provided during registration and KYC must be truthful and match official government-issued documentation.
• Update Obligation: You must promptly update your account details if your personal information changes after registration.
• No Transfer: Your crx app account is personal to you and may not be transferred to, or used by, any other individual.
• No Commercial Use: crx app accounts are for personal entertainment purposes only. Any form of commercial exploitation of crx app services is strictly prohibited.

Age Restriction & Eligibility

By completing the crx app registration process, you confirm under legal penalty that you are at least 18 years of age and that you are acting on your own behalf as an adult individual. crx app will verify the age and identity of all registered players through its KYC process. Where crx app has reasonable grounds to suspect that a registered player may be underage, the account will be suspended immediately pending age verification. Any winnings accumulated by an underage player will be voided and any deposits returned, subject to verification.

In addition to the age requirement, the following eligibility conditions apply to all crx app accounts:

• You must be a natural person (not a corporation, trust, or other legal entity) registering for personal entertainment purposes.
• You must not be registered on any self-exclusion list maintained by crx app or any recognised responsible gaming body.
• You must not be accessing crx app from any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You must not be acting as an agent, proxy, or representative of another individual in connection with any crx app account or bet.
• You must not be an employee, contractor, consultant, director, or immediate family member of an employee of crx app or any of its affiliated service providers, game studios, or payment partners where such participation would create a conflict of interest.

crx app reserves the right to request age and identity verification at any point during the customer lifecycle — including at the point of registration, prior to processing a withdrawal, or at any time deemed appropriate by the crx app compliance team. Failure to provide satisfactory verification documentation within the requested timeframe will result in account suspension.

Deposits & Withdrawals

All financial transactions on the crx app platform are conducted in Bangladeshi Taka (BDT). crx app supports a range of local Bangladeshi payment methods to ensure fast, convenient, and fee-free deposits and withdrawals for players across Bangladesh. Supported payment methods currently include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.

Deposits: The minimum deposit amount on crx app is ৳200. There is no maximum single deposit limit, though crx app reserves the right to apply enhanced due diligence to unusually large deposits. Deposits made via bKash, Nagad, and Rocket are typically credited to your crx app account within minutes of the transaction being confirmed by the payment provider. crx app does not charge any processing fee on deposits, though your payment provider may apply their own charges independently.

Withdrawals: The minimum withdrawal amount on crx app is ৳500. Withdrawals are processed to the same payment method used for the most recent deposit, subject to verification requirements. crx app aims to process all verified withdrawal requests within 24 hours of submission during normal operating hours (Bangladesh Standard Time, UTC+6). Withdrawals for accounts that have not completed KYC verification will be held pending document review. crx app reserves the right to extend processing times for withdrawals that require additional fraud or compliance checks.

Withdrawal Conditions: Before a withdrawal can be processed, the following conditions must be met:

• Your crx app account must be fully KYC-verified with valid identity documentation on file.
• The deposited funds must have been wagered at least once on any eligible betting market or casino game prior to withdrawal, unless otherwise specified.
• Any active bonus funds must have met their full wagering requirements before the associated real-money balance may be withdrawn.
• There must be no outstanding fraud investigation, chargeback dispute, or compliance hold on your account at the time of the withdrawal request.

Prohibited Transactions: crx app strictly prohibits the use of third-party payment accounts. All deposits must originate from a payment account registered in your own name. Withdrawals will only be processed to accounts verified as belonging to the registered crx app account holder. Deposits made from third-party accounts will be refunded and the associated account may be suspended pending investigation.

crx app is not responsible for delays in deposit crediting or withdrawal processing caused by technical issues on the part of third-party payment providers including bKash, Nagad, Rocket, Upay, or any banking institution. In the event of a transaction discrepancy, players should contact support at [email protected] (plain text — not a clickable link) with full transaction details for investigation.

Bonus Policy

crx app offers a range of bonuses and promotional incentives to both new and existing players. These include, but are not limited to, welcome bonuses for newly registered players, deposit match bonuses, free spins, cashback rewards, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL cricket season, and T20 World Cup tournaments. All bonuses are subject to the specific terms communicated at the point of offer, as well as the general bonus conditions set out in this section.

Wagering Requirements: All crx app bonuses are subject to wagering requirements unless explicitly stated otherwise. The wagering requirement specifies the total value of bets that must be placed using bonus funds before any winnings derived from those bonus funds can be withdrawn. The applicable wagering multiplier for each promotion will be clearly stated in the individual promotion's terms. Players are advised to read the specific terms of each bonus offer carefully before opting in.

Bonus Opt-In: Unless a bonus is automatically credited to your account, you must explicitly opt in to receive a promotional offer. Opting in to a bonus constitutes your acceptance of the specific terms of that promotion in addition to these general Terms & Conditions. crx app reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice, provided that the modification does not adversely affect players who have already accepted and begun fulfilling an active bonus.

• Minimum Odds: Where a bonus is subject to minimum odds conditions on sports bets, only bets placed at the specified minimum odds or higher will count towards the wagering requirement. Bets on markets with odds below the minimum threshold will not contribute.
• Game Contribution: For casino bonuses, different game types contribute at different rates towards wagering requirements. Slot games typically contribute 100%, while table games such as blackjack, roulette, and baccarat may contribute at a reduced rate. The specific contribution rates will be stated in the relevant promotion's terms.
• Bonus Expiry: All bonuses carry an expiry date or time limit. Bonus funds and any associated winnings that have not met the wagering requirement by the expiry date will be forfeited. The expiry period for each bonus will be clearly stated at the time of the offer.
• Abuse: crx app monitors bonus activity and reserves the right to void bonuses, cancel associated winnings, and close accounts where evidence of bonus abuse, exploitation of system vulnerabilities, or coordinated wagering patterns designed to circumvent bonus terms is detected.
• One Bonus Per Player: Unless otherwise specified, each player is entitled to claim each promotional offer once only. Attempting to claim the same bonus multiple times through duplicate accounts or other means will result in account suspension.

User Obligations

As a registered player on the crx app platform, you agree to use the platform in a lawful, responsible, and respectful manner at all times. The following obligations apply to your use of crx app services and failure to comply with any of these obligations may result in account suspension, permanent closure, or legal action as appropriate.

Lawful Use: You agree to use the crx app platform solely for lawful personal entertainment purposes. You must not use the platform in connection with any criminal activity, including but not limited to money laundering, fraud, match-fixing, or the funding of illegal enterprises. crx app cooperates fully with law enforcement agencies and will report suspicious activity to the appropriate authorities without prior notice to the account holder.

Prohibited Activities: The following activities are strictly prohibited on the crx app platform:

• Using any software, robot, spider, crawler, scraper, or other automated tool to access or interact with the crx app platform without express written consent.
• Exploiting any software bug, glitch, or vulnerability in the crx app platform or any game provided thereon. Bugs must be reported to the support team immediately and any winnings derived from exploiting a known bug may be voided.
• Engaging in any form of collusion, chip dumping, or co-ordinated betting strategies designed to manipulate game outcomes or gain an unfair advantage over the platform or other players.
• Using crx app services from any jurisdiction where doing so is prohibited by applicable local, national, or international law.
• Providing false, misleading, or fraudulent information at any stage of the registration, verification, or payment process.
• Sharing your crx app Login credentials with any third party or allowing any other individual to access or operate your account.
• Posting, transmitting, or distributing any offensive, defamatory, abusive, or unlawful content through any crx app communication channel including live chat or support email.

Compliance with Terms: You are responsible for reviewing and complying with any updates to these Terms, the Privacy Policy, and the Responsible Gaming Policy. crx app will make reasonable efforts to notify players of material changes to these documents via email or on-platform notification, but the ultimate responsibility for staying informed rests with the player.

Account Suspension & Closure

crx app reserves the right to suspend, restrict, or permanently close any player account at its sole discretion where there are reasonable grounds to do so. Grounds for account action include, but are not limited to, the circumstances described in this section.

Suspension Grounds: An account may be suspended without prior notice in any of the following circumstances:

• Failure to complete KYC verification within the requested timeframe following a withdrawal request or compliance review.
• Evidence or reasonable suspicion of fraudulent activity, including but not limited to the use of stolen payment credentials, identity fraud, or chargeback abuse.
• Detection of duplicate accounts associated with the same individual, device, payment method, or residential address.
• Evidence or reasonable suspicion of bonus abuse, match-fixing, or co-ordinated manipulation of betting markets or casino games.
• A request for self-exclusion by the account holder, in which case the suspension will take effect immediately upon receipt of the request by the crx app support team.
• Any other breach of these Terms & Conditions or applicable law.

Voluntary Closure: You may request the closure of your crx app account at any time by contacting the support team at [email protected] (plain text — not a clickable link). Upon receipt of a closure request, crx app will process any pending withdrawals of verified real-money balances before deactivating the account. Bonus funds that have not met their wagering requirements will be forfeited upon voluntary account closure.

Effect of Closure: Following permanent account closure — whether initiated by the player or by crx app — access to the platform will be revoked and any outstanding bets will be settled according to their final outcomes. crx app will retain a record of the closed account for compliance, anti-money-laundering, and responsible gaming purposes in accordance with applicable data retention obligations.

Appeals: If you believe that your account has been suspended or closed in error, you may appeal by contacting the crx app support team via email with supporting documentation. crx app will review all appeals in good faith and respond within a reasonable timeframe. The outcome of a crx app compliance review is final subject to any rights you may have under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, crx app shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the crx app platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses, whether arising from breach of contract, tort (including negligence), or any other legal theory, even if crx app has been advised of the possibility of such damages.

crx app does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. crx app will make reasonable efforts to maintain platform availability and address technical issues promptly, but planned or unplanned maintenance, technical failures, or circumstances beyond our reasonable control may result in temporary unavailability of some or all platform services.

Betting Errors: In the event that a bet is accepted by crx app at odds that were manifestly incorrect due to a technical error, human error, or data feed fault, crx app reserves the right to void the relevant bet and return the stake to the player's account. crx app will notify affected players as promptly as reasonably possible in such circumstances.

Third-Party Services: crx app is not responsible for the acts, omissions, or performance of third-party service providers including payment processors (bKash, Nagad, Rocket, Upay, banking partners), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), or telecommunications providers. Any service disruption, transaction failure, or data issue attributable to a third-party provider falls outside the scope of crx app's direct liability.

Governing Law: These Terms & Conditions and any dispute arising from your use of the crx app platform shall be governed by and interpreted in accordance with applicable law. crx app is committed to resolving player disputes in a fair and transparent manner. Players are encouraged to raise any concerns with the crx app support team in the first instance before pursuing any formal dispute resolution process.

These Terms & Conditions were last reviewed and updated in January 2026. crx app reserves the right to update these Terms at any time. The most current version will always be available on this page at crx-app.com/terms-conditions. For any questions regarding these Terms, please contact the crx app support team at [email protected] (plain text — not a clickable link) or visit our FAQ page for further guidance.